Frequently Asked Questions

Everything you need to know about shopping at Island Records.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-21 business days depending on customs processing in your country.

What is your return policy for vinyl and CDs?

We accept returns on unopened and sealed items within 30 days of purchase. If your record arrives damaged or warped, please contact our support team immediately for a replacement.

Do you ship worldwide?

Yes, we ship to most countries globally. Shipping rates and delivery times are calculated at checkout based on your specific location.

How are records packaged to prevent damage?

We use high-quality, reinforced cardboard mailers specifically designed for vinyl. They include corner protection and extra padding to ensure your records arrive in pristine condition.

Can I track my shipment?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.